Welcome to ASTRALCOREX. We are committed to providing our customers with high-quality products. However, if you are not completely satisfied with a purchase, we are here to help.
To be eligible for a refund, you must return the item within 30 days of your purchase. The item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a refund, please contact our customer service team at [email protected] with your order details. One of our representatives will guide you through the process.
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund may take some time to be reflected in your account, depending on your card issuer's policies.
Some items are exempt from being refunded. These include:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you would like to exchange an item, please follow the same process as returns. Exchanged items will be sent once the original item is received and inspected.
If you have any questions about our refund policy, please contact us at [email protected] or call us at (555) 012-3456.
Thank you for shopping at ASTRALCOREX. We value your satisfaction and appreciate your business.